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Manufacturer’s Return Policy and Warranty

Steam and Go proudly stands behind its products and offers a 1-year limited manufacturer’s warranty for products sold by authorized dealers. All equipment when sold is new and carries a limited manufacturer’s warranty. Once you purchase the item, it is your responsibility to register the product to activate the warranty. (Proof of purchase from your authorized dealer is required.) You may contact our Customer Service if you need help or for additional information.

Email: info@steamandgo.com


Registration

If you purchased your product directly through www.steamandgo.com, your product is automatically registered, and no further action is needed.

If you purchased your product through one of our authorized dealers, please contact the vendor where you bought your product from.


Items considered include but are not limited to; 

  1. Steam and Go Garment Care products: 
      • SAG11 – 1 Year warranty included with additional warranty available for purchase
      • SAG12 – 1 Year warranty included with additional warranty available for purchase
      • SAG38 – 1 Year warranty included with additional warranty available for purchase
      • SAG48 – 1 Year warranty included with additional warranty available for purchase

  1. Steam and Go Steam Mop:
      • SAG403 - – 1 Year warranty included with additional warranty available for purchase

Items are guaranteed against defects in material or workmanship as of the date of purchase. If any part proves to be defective, this product will be repaired or replaced free of charge. A shipping and handling fee does apply when completing the exchange; this covers the shipment back to you. This warranty shall not apply to any unit which has been subject to misuse, neglect, negligence, accidents or has not had routine cleaning maintenance. Such damage will be reconditioned at our standard repair services rate.


Steam and Go is not in any manner responsible for any incidental, special or consequential damages. All implied warranties including but not limited to implied warranties of fitness and merchantability, are limited in duration to the warranty time (refer to items 1 & 2 above) from date of original purchase.

Please note that return labels are not provided.

Returns:


Steam and Go products may be returned for a refund within 30 days of purchase. Rules and restrictions apply: 

  1. Only products purchased through www.steamandgo.com can be returned for a refund.
  2. Returns for items purchased through all other vendors must go directly through the third-party seller.
  3. Shipping fees for all orders are non-refundable.
  4. All returns are subject to a Return Processing Fee of USD 14.95.


To begin your return, please email info@steamandgo.com for RMA number.