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FAQ

If you can’t find the answer to your question, send us a note or check out our other customer care resources

Can I use my garment steamer outside of the US?

At this point Steam and Go’s garment steamers can only be used in the U.S as they run on a standard 110 Voltage.

My garment steamer has stopped working, the indicator light comes on but no steam?

Check the hole on the top of the water tank.   If it is clogged, it will stop water from getting into both the body and boiler of the steamer. Clogging of these holes or tank is he outcome of mineral buildup. To avoid build up, we recommend using distilled water. 

Alternatively, you can try to drain your steamer’s water tank after each use to avoid mineral buildup.

How do I release and remove the telescopic bars from my garment steamer?

The telescopic bars can be released by following the steps below:

  1. Make sure your unit is off
  2. Wait until the water in your unit has cooled, approximately 30 minutes
  3. Remove the water tank
  4. Drain the water from the unit
  5. Turn the unit upside down and press gently on the latch directly below the pole on the bottom of the unit

My garment steamer turns on and gets hot but does not produce steam

Steam is a result of water heating in the boiler – if your clothes steamer turns on and does not produce steam, please try the following troubleshooting tips:

  1. Make sure the power knob or switch is in the “ON” position
  2. Make sure the unit turns on and the indicator light is on
  3. Check the cap of the water tank to make sure it is correctly and securely attached to the water tank
  4. Check your water tank to make sure it is securely and correctly fitted in to the body of the garment steamer – incorrect placement of the water tank can block water from feeding in to the body and boiler of the steamer
  5. Once the water tank has been placed in to the body of the garment steamer, make sure water is feeding in to the body of the garment steamer – you will be able to notice water leaving the water tank
  6. Try moving the water tank slightly to start the flow of water from the water tank in to the steamer

Garment steamer pole installation troubleshooting

The base connector was built to hold the pole securely to the base of the garment steamer.

If the pole does not easily glide in to the base, please watch this installation video. (Do we have a video available? If not, this line needs to be removed)

My Steam Mop is turned on but no steam is coming out – What do I do?

Steam is a result of water heating in the boiler – if your clothes steamer turns on and does not produce steam, please try the following troubleshooting tips:

  1. Make sure the power knob or switch is in the “ON” position
  2. Make sure the unit turns on and the indicator light is on
  3. Make sure there is enough water in the water tank

How long should I allow water to sit in my garment steamer?

Steam and Go’s garment steamers, steam mops and steam appliances can hold water for extended periods of time since all of our appliances are constructed of high quality, patented, durable aluminum boilers.  We recommend draining the water from your steam appliance every 30 days, in other words – do not let water sit in your steam appliance for more than 30 days.

Here are some additional care & maintenance tip to prolong the life of your steamer:

– Use only distilled water

– Do not let water sit in your steam appliance for more than 30 days

– Every 45-60 days, cleanse your steam appliance with a solution of 50% vinegar + 50% distilled water – this will prevent against build up and clean the boiler

– Wipe down your steam appliance with a damp cloth after every use to prevent water spots and build up

Can my Garment Steamer remove stains?

No, Steam and Go’s garment steamer is not a stain remover device.

Can I use hot water to fill up the water tank?

No, using hot water or corrosive cleaning agent can cause harm or damage to you and/or your garment.

 Can I use additives with my Garment Steamer water?

No, you should not use any additives (perfumes, dyes, , essential oils, salts, etc.). Doing so may result in damage or cause internal build-up in your Garment Steamer. Distilled or filtered water is strongly recommended.

What are the benefits of dual bars vs a single bar on garment steamers?

Steam and Go’s Telescopic Dual Bar stability system adds safety, stability and strength to the steamer, and also makes it easier to move and store.  

 Which one is better, an iron or a garment steamer?

Steam and Go’s Garment Steamer is a gentle, safe and effective way to remove wrinkles and refresh your fabrics. Steaming is also faster than ironing and will not damage fabrics.

What are the advantages of steaming?

Steam and Go’s Garment Steamers can handle various task that regular ironing can’t do, such as:

  1. The iron-like surface on the steam nozzle prevents burning your clothes
  2. Steaming provides a natural way of refreshing your clothes
  3. It takes out wrinkles quickly and naturally

Steam and Go’s Garment Steamers can also be used on delicate organic fabrics, baby blanket, clothes, upholstered furniture, pillows, drapes, curtains, linens, or plush toys –your standard iron won’t be able to do all that.